Refund policy
1. Care services
Cancellations made at least 24 hours before a scheduled shift are fully refundable. Cancellations within 24 hours may be charged up to 50% of the shift fee, since the staff member has already been committed.
2. Monthly placements
Monthly placements cancelled before the staff member reports are fully refundable. Once a placement has started, unused days are refundable pro-rata against the agreed monthly rate.
3. Staff replacement
If the staff member we placed is unsuitable, we replace them at no extra charge rather than refunding, wherever a replacement is available.
4. Quality concerns
If you are not satisfied with a shift, contact us within 48 hours. We will investigate and, where appropriate, replace the staff member or issue a full or partial refund.
5. Refund method
Refunds are processed to the original payment method within 7–10 business days.
6. Contact
For refund questions, reach us via the contact page.